Shipping & Delivery Policy

Last Updated: 12 October 2026 At HomeShelvio, we want your shopping experience to be simple and convenient from the moment you place your order until it reaches your doorstep. This Shipping & Delivery Policy explains how we process orders, arrange deliveries, and assist you with shipping-related questions.

1. Shipping Locations

HomeShelvio aims to deliver its home storage and organising products to customers across India, subject to the availability of delivery services in your area. Delivery availability may depend on your PIN code and the service coverage of our logistics partners. Please enter your correct delivery address and PIN code during checkout to check whether delivery is available for your location.

2. Order Processing and Dispatch

Once your order has been successfully placed, we begin the process of preparing it for dispatch. Order processing and dispatch times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances. Any estimated processing or dispatch timeframe communicated on our website or through order-related notifications is provided for guidance and may change when unexpected circumstances arise.

3. Estimated Delivery Time

Delivery times may vary depending on your location, the courier service assigned to your order, and the circumstances affecting the shipment. Although we make reasonable efforts to ensure that orders reach customers within the expected timeframe, delivery dates are estimates and are not guaranteed. Occasionally, your order may take longer than expected to arrive. We appreciate your patience and understanding when unforeseen circumstances affect the delivery schedule.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. Free shipping offers and other shipping promotions may be available from time to time. Any applicable minimum order value, eligibility requirements, or other conditions will be communicated with the relevant offer. Please review the shipping details shown at checkout before placing your order.

5. Our External Shipping Partners

HomeShelvio works with external courier and logistics partners to transport and deliver orders to customers. These partners help us manage the shipping process and deliver products to different locations. Once an order has been handed over to a logistics partner, certain parts of the delivery process, including transit, shipment handling, tracking updates, and delivery coordination, are managed by that partner. Because delivery involves an external service provider, HomeShelvio cannot directly control every stage of the shipping journey. Courier-related issues, operational disruptions, or delays in communication between the parties may occasionally affect the delivery experience. However, we do not leave you without support if a shipping issue occurs. If your order is delayed, damaged during transit, or affected by another delivery problem, please contact us. We will make reasonable efforts to coordinate with the relevant logistics partner and assist you with the next steps.

6. Reasons for Delivery Delays

Although we aim to arrange timely deliveries, delays may occur for reasons including, but not limited to:

• Weather conditions, heavy rainfall, or natural disruptions.
• Courier operational issues or unexpected shipment volumes.
• Delays while transferring or handing over a parcel between logistics facilities or delivery partners.
• Incomplete or incorrect delivery address or contact information.
• Local restrictions, public holidays, or regional disruptions.
• Tracking or communication delays between courier systems.
• Other circumstances beyond our reasonable control.

If your order has not arrived within the expected timeframe, please contact our support team with your order number. We will do our best to help check the shipment status and follow up with the relevant delivery partner.

7. Order Tracking

Where tracking facilities are available, tracking information may be shared with you through your order confirmation, shipping notification, email, SMS, or other available communication channels. Please note that tracking information may not appear immediately after dispatch. It can take some time for the courier’s system to register and update shipment details. If your tracking information has not updated for an extended period or you need assistance understanding your shipment status, please contact us with your order number.

8. Damaged Products or Damaged Packaging

We take reasonable care when preparing orders for dispatch. However, because products are transported through external logistics partners, damage to packaging or products may occasionally occur during transit. If your order arrives with visible damage, missing items, or another delivery-related issue, please contact HomeShelvio as soon as reasonably possible after receiving the package. To help us investigate and resolve the issue, please provide:

• Your order number.
• Clear photographs of the outer packaging, shipping label, and damaged product, where applicable.
• A brief description of the issue.

We will review the information and, where appropriate, coordinate with our logistics partner to investigate the matter. Any applicable replacement, refund, or other resolution will be handled in accordance with our Return & Refund Policy and applicable law. Please retain the product and its packaging until you receive further instructions from our support team, where reasonably possible.

9. Incorrect Address or Unsuccessful Delivery

Please ensure that your delivery address, PIN code, phone number, and other contact details are correct when placing your order. Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or the parcel being returned to the sender. If you realise that you have entered incorrect details, contact us as soon as possible. Once an order has been dispatched, changes to the address or delivery instructions may not be possible and will depend on the logistics partner’s procedures. If a delivery attempt is unsuccessful, please follow any instructions provided by the courier and contact us if you need assistance.

10. Delayed, Missing, or Undelivered Orders

If your order is significantly delayed, the tracking information indicates delivery but you have not received the package, or the parcel appears to be missing, please contact our support team. We may need to contact the relevant logistics partner to request further information or investigate the shipment. Depending on the circumstances, the investigation and response may take additional time. We appreciate your patience while we work to obtain the necessary information. Your statutory consumer rights and any remedies available under applicable law remain unaffected by this process.

11. Shipping Policy and Returns

This Shipping & Delivery Policy should be read together with our Terms & Conditions and Return & Refund Policy. For information about return eligibility, refund processing, and the conditions for returning a product, please refer to our Return & Refund Policy. If a product arrives damaged or there is a problem with your delivery, please contact us so we can guide you through the appropriate process.

12. Policy Updates

HomeShelvio may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, logistics arrangements, or applicable legal requirements. Any revised version will be published on this page with an updated revision date. We encourage customers to review this page periodically.