Terms & Conditions

Last Updated: 12 October 2026 Welcome to HomeShelvio! These Terms & Conditions govern your access to and use of our website, homeshelvio.com, and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About HomeShelvio

HomeShelvio is an e-commerce brand offering home storage and organising solutions designed to simplify everyday living. Our products help you organise your kitchen, wardrobe, bathroom, bedroom, and other spaces in your home.

2. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you use this website on behalf of another person or organisation, you confirm that you have the authority to accept these Terms on their behalf. You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and up to date. Colours and appearances may vary slightly depending on your screen, device settings, lighting, or product photography. Minor variations in appearance or packaging may also occur. Product descriptions and images are provided for general information. If you need clarification about a product before purchasing, please contact our support team.

4. Pricing and Payments

All product prices are displayed on our website in the applicable currency and are subject to change without prior notice, except where applicable law requires otherwise. Any shipping charges, taxes, or additional fees applicable to your order will be displayed during checkout, where applicable. We use the payment methods and payment service providers made available at checkout. You agree to provide accurate billing and payment information and to complete payment for your order using a valid payment method. If a pricing, listing, or payment error occurs, we reserve the right to investigate and take appropriate action in accordance with applicable law.

5. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. An order confirmation email acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted or dispatched. We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing or listing information, payment issues, or product unavailability, subject to applicable law. If an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law and our refund procedures. Please ensure that your name, delivery address, phone number, and other order details are accurate when placing an order. HomeShelvio cannot be responsible for delivery issues caused by incorrect information supplied by the customer, subject to applicable law.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website or during checkout. Delivery estimates are provided for guidance and may vary depending on the delivery location, courier service, weather, operational conditions, or other circumstances beyond our reasonable control. Customers are responsible for providing a complete and accurate delivery address and contact details. If your order is delayed, appears lost, or arrives with an issue, please contact our support team so we can help investigate.

7. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy, which should be read alongside these Terms & Conditions. Eligible products may be returned within 30 days of delivery, subject to the conditions set out in our Return & Refund Policy. Products must meet the applicable return requirements, including being unused and having their original tags intact, where required by that policy. Refunds are processed after the returned product has been received and reviewed. Please allow 7–10 working days for an eligible refund to be processed, although the time taken for the funds to appear may depend on your bank or payment provider. Sale items and products that do not meet the applicable return conditions may not be eligible for return or refund, subject to applicable consumer protection laws. Please refer to our full Return & Refund Policy for complete details. Update this link if your actual policy page uses a different URL.

8. Offers, Discounts, and Promotions

From time to time, HomeShelvio may offer promotional codes, discounts, or special offers. These promotions may be subject to specific terms, eligibility requirements, validity periods, and product exclusions. Unless expressly stated otherwise, promotional offers cannot be combined with other offers. We reserve the right to modify or discontinue a promotion in accordance with applicable law. Any offer advertised on our website will be subject to the conditions stated alongside that offer.

9. Intellectual Property

Unless otherwise stated, the content on this website, including text, product descriptions, graphics, logos, photographs, designs, page layouts, and branding, belongs to HomeShelvio or is used with appropriate permission. You may view and use our website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, or other services for your convenience. These third parties operate independently of HomeShelvio and may have their own terms and privacy policies. We do not control third-party websites or services and are not responsible for their content, policies, availability, or practices. Your use of those services is subject to their applicable terms.

11. Website Availability and Acceptable Use

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted access, error-free operation, or continuous availability. Maintenance, technical issues, or circumstances beyond our control may occasionally affect the website. You agree not to misuse our website, attempt unauthorised access, interfere with its operation, introduce malicious code, or engage in fraudulent or unlawful activities.

12. Limitation of Liability

To the extent permitted by applicable law, HomeShelvio will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the inability to access it. Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including any mandatory rights or remedies available to consumers under applicable law. Nothing in this section affects your statutory consumer rights.

13. Privacy and Personal Information

We collect and use personal information as described in our Privacy Policy. By using our website, you acknowledge that your personal information will be handled in accordance with that policy and applicable data protection laws. Please review our Privacy Policy to understand how we collect, use, and protect your information. Update this link if your actual Privacy Policy uses a different URL.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices, or legal requirements. Any updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are published is subject to the updated Terms, to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms & Conditions are intended to be governed by the laws of India, subject to applicable consumer protection and other mandatory legal requirements. Any dispute arising in connection with these Terms will be handled by the appropriate courts or forums with jurisdiction under applicable law. Nothing in this section restricts any consumer’s right to seek remedies before a competent consumer forum.

16. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.