Privacy Policy

Last Updated: 30-July-2026

At HomeShelvio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Our website is operated by HomeShelvio.

Website: homeshelvio.com

Email: Namaste@HomeShelvio.com

HomeShelvio provides home storage and organisation products through our online store.

2. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with HomeShelvio, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information you provide when contacting customer support
• Account information, if you create an account
• IP address and browser/device information
• Website usage and browsing information

We collect only the information that is reasonably necessary to provide our services, process orders, improve our website, and communicate with you.

3. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Communicate with you about your orders
• Respond to your questions and requests
• Manage your customer account
• Improve our products, services, and website
• Prevent fraud, misuse, and unauthorised activity
• Send promotional or marketing communications where permitted
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business operations without an appropriate legal basis or your consent where required.

4. Cookies

HomeShelvio may use cookies and similar technologies to improve your browsing experience and help our website function properly.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Maintain your login session
• Understand how visitors use our website
• Improve website performance
• Support analytics and marketing activities, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

If you leave a comment on our website, your name, email address, and website information may be saved in cookies for your convenience, where this functionality is available.

5. Comments

If comments or reviews are enabled on our website, when visitors submit a comment or review, we may collect the information provided in the submission along with the visitor’s IP address and browser information to help detect spam and fraudulent activity.

An anonymised string created from your email address may be provided to the Gravatar service if Gravatar functionality is enabled on our website.

You can read the Gravatar privacy policy here: Automattic Privacy Policy

After a comment or review is approved, information submitted publicly may be visible to other visitors.

6. Media

If you upload images to our website, please avoid uploading images containing embedded location information, such as EXIF GPS data.

Visitors may be able to download images from publicly accessible areas of the website and potentially extract information contained within those images.

7. Embedded Content from Other Websites

Our website may contain embedded content from third-party websites, such as videos, images, social media content, payment services, maps, or other external services.

Embedded content from third-party websites may behave in the same way as if you had visited that third-party website directly.

These third parties may collect information about you, use cookies, or track your interaction with their content according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services before using them.

8. Who We Share Your Information With

We may share necessary information with trusted third-party service providers who help us operate HomeShelvio and fulfil your orders.

Depending on the services we use, these may include:

• Payment processing providers
• Shipping and delivery partners
• Website hosting and technical service providers
• Customer support services
• Analytics and website performance services
• Fraud prevention and security services
• Marketing and communication services, where applicable

We share only the information reasonably necessary for these providers to perform their services.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of HomeShelvio, our customers, or others.

9. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

HomeShelvio does not intend to store complete payment card details unless specifically stated otherwise.

10. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Order and transaction information may need to be retained for accounting, tax, legal, or regulatory purposes for the period required by applicable law.

If you have an account, certain information may remain associated with your account until you request deletion, subject to information we are required or permitted to retain.

11. Your Rights Over Your Data

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request information about how your personal information is being used
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

Some information may need to be retained for administrative, legal, security, accounting, or regulatory purposes.

To make a privacy-related request, please contact us at:

Namaste@HomeShelvio.com

12. Marketing Communications

If you have opted in to receive promotional communications from HomeShelvio, we may send you information about new products, offers, promotions, and other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

Order-related and essential service communications may still be sent when necessary to fulfil your purchase or provide customer support.

13. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

14. Where Your Data Is Sent

Certain information may be processed by third-party service providers located in India or other countries, depending on the services used by HomeShelvio.

For example, visitor comments may be checked through an automated spam detection service if comments are enabled.

Third-party service providers may process information according to their own privacy policies and applicable laws.

15. Children’s Privacy

HomeShelvio is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.